WHITE LISTING INSTRUCTIONS

How to whitelist in Gmail
(updated for 2024)

1. CHECK YOUR SPAM FOLDER
First of all, check your spam folder for any messages from our address hello@fransfrancis.com, if they ended up there by mistake it is very important you mark them as “not spam”. Check step 4 on this page for more details.

2. ADD OUR EMAIL TO YOUR GMAIL CONTACTS:
When you add our email hello@fransfrancis.com to your contacts, it tells Google you want to receive emails from us. This method does not guarantee that our messages won’t be sent to spam, but it’s a start. For a more reliable method, follow step 3.

On a computer (web site)
On your computer, go to contacts.google.com At the top left corner, select Create contact. Enter "Frans Francis" in the First name field and "hello@fransfrancis.com" in the email field. Then select Save in the top right corner.

On an Android smartphone/tablet (mobile app)
On your Android phone or tablet, open the Contacts app. At the bottom right, tap Add. Enter "Frans Francis" as the name and "hello@fransfrancis.com" as the email. Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive our emails. When you’re finished, tap Save.

3. CREATE A FILTER RULE TO KEEP OUR EMAILS OUT OF SPAM
Setting up a Gmail filter rule is the best way to prevent emails from a specific email address from going to your spam folder. Filters can only be created and modified from the online web version of Gmail, so you’ll need to go to your computer to complete the following.

1. Open the Gmail website from your computer
2. Click on the Search Options Icon on the right side of the main search box at the top. This looks like a settings icon within the main search bar. Look image below:

3. Enter "hello@fransfrancis.com" in the From field.
4. At the bottom of the search window, click Create filter.

5. Select Never send it to Spam.
6. Click Create filter.

4. MARK AN EMAIL AS NO SPAM
If a desired email message arrives in your spam folder, you can remove it from Spam and send a signal to Gmail that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Gmail at the same time.

1. On your computer, open the Gmail website
2. On the left, select Spam
If you don’t see Spam, select More then find Spam
3. Open the desired email message
4. At the top of the page, select Not spam
The message will be moved to your inbox.

Thank you for following these steps ❤

Still, need help with whitelisting?
Write us at
hello@fransfrancis.com