WHITE LISTING INSTRUCTIONS

How to whitelist in Apple iCloud
(updated for 2024)

1. ADD OUR EMAIL TO YOUR iCloud CONTACTS: 
When you add our email hello@fransfrancis.com to your contacts, it tells iCloud you want to receive emails from us. This method does not guarantee messages from the desired sender won’t be sent to the junk folder, but it’s an easy way to make it more likely the desired email will arrive in your inbox.

1. In Contacts on iCloud.com, select the Add (+) button on the bottom of the sidebar on the left, then choose New Contact
2. Enter "Frans Francis" in the Name field and "hello@fransfrancis.com" in the email field.
3. Select Done

2. MARK AN EMAIL AS NOT JUNK
If an email from our address
hello@fransfrancis.com
was sent to your junk folder by mistake, it is very important you mark it as “not junk” so that future messages from us will go to your inbox:

On your iPhone, iPad, or iPod touch with iOS 7 or later
1. Open the Mail app
2. Open the message in the Junk folder
3. Tap the folder icon at the bottom
4. Tap Inbox to move the message

On your Mac
1. Open the Mail app
2. Select the desired message
3. Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar

At iCloud.com
1. In Mail on iCloud.com, click the Junk folder in the sidebar.
(If you don’t see the sidebar, see Show or hide the sidebar in Mail on iCloud.com)
2. Select the message
3. Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar

If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Make sure to check your Junk folder for email messages that were incorrectly marked as junk mail. To check your Junk folder at iCloud.com, choose the Mail application and click the Junk folder in the sidebar. Email messages in the Junk folder are automatically deleted after 30 days.

Thank you for following these steps ❤

Still, need help with whitelisting?
Write us at
hello@fransfrancis.com